Director, Business Process Improvement

Requisition Number: 28703

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Position Summary:

The Director BPI is responsible to oversee, develop and manage companywide business improvement processes at UGI. This role will lead efforts to grow a continuous improvement culture and develop the workforce to drive improvements while increasing overall process efficiency and effectiveness. A strategic leadership role with responsibility for establishing project prioritization as defined by key stakeholders and overseeing process improvement initiatives from concept through feasibility to execution and objectively measure its overall effectiveness to the organization. Will functionally oversee a number of operational supportteams tasked with facilitating the coordination and administration of multiple aspects of project delivery including developing project charters, planning, organizing, executing and controlling project activities as well as the related organizational change management. Applying established process improvement techniques (e.g. Kaizen, Six Sigma, etc.) and principles the Project Director will provide leadership and direction to develop and ultimately ensure the adoption and sustainability of new or enhanced business processes. This role will interact across departments and must have appreciation for the balance of people executing and controlling project activities as well as the related organizational change management.

Principal Accountabilities:

• Consult and advise leadership on process and performance improvement opportunities and direct the completion of improvement projects. Ensure the timely and accurate completion of improvement initiatives and projects occurring simultaneously while also ensuring directly managed teams meet day to day business and compliance obligations. Lead and drive change within a complex organization, working to engage and define processes and functions to benchmark, embed and implement sustained and successful transformation and delivery against key strategic business objectives. Develop, implement, manage and evolve strategies to create a system and culture of sharing performance and process excellence best practices.
• Exercise management of resources to deliver project success while balancing project resource skills, capabilities and availability. Implement and lead an organizational change control process that proactively identifies project-driven changes, incorporates an appropriate impact analysis and follows a standard methodology for implementing and facilitating changes within the impacted business unit(s). Prepare, equip and support team members to adopt change, including facilitating business process improvement exercises.
• Evaluate and document current workflows and practices and develop specific recommendations for improvements. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring successful project implementation and technical feasibility. Manage project timelines, processes and activities across cross-functional teams.
• Communicate regularly and effectively across departments, both to individuals and the management team, in order to negotiate solutions that foster strong relationships, continued success and project sustainability. Develop a comprehensive communication plan throughout project lifecycles for key stakeholders across the organization. Collaborate with the leadership team to incubate strategies that are critical to improving identified processes and measure the impact.

Knowledge, Skills and Abilities:

• Demonstrated leadership skills; experienced as team lead and change agent, accountable for successful project delivery and results.
• Special skills required include: expertise in process improvement; knowledge of benchmarking strategies, QM/CQ/ LEAN tools and methodologies; outstanding problem solving skills; personnel management techniques.
• Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast-paced environment that requires ability to prioritize and multi-task.
• Analytical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork.
• Ability to overcome resistance to change (create win-win situations), and get work done through others in order to effect positive change and to generate improvements that can be sustained.
• Cross team functionality and communication ability to communicate effectively and persuasively, both verbally and in writing.
• Advanced project management expertise with a proven track record of achieving long term objectives and successfully managing complex projects or multi-location initiatives.
• Energetic, flexible, collaborative and proactive leader who welcomes challenges.
• Broad understanding of utility operations and developed business acumen
• Experience in managing complex initiatives, effectively managing time and resources, and multi-tasking in a dynamic environment.
• Effective verbal and written communication skills; advanced interpersonal and human relation skills with ability to negotiate change with all levels of management.
• Management of multiple conflicting projects toward successful conclusion within constricted time frames; knowledgeable of budget development, management reporting, cost accounting application, and financial management.
• Project Management Professional (PMP) certification a plus.

Education:

• Bachelor's degree (BS/BA) from four-year college or university in Engineering, Operations Research, Business, or Finance, preferred but not required.
• 5-7 years combined process / continuous improvement, performance management, and/or management consulting experience at a leadership level and/or equivalent management experience with a track record of having made a significant impact on his/her organization related to achievements in performance improvement.
• PMP, Six Sigma, CPBPM - Certified Professional in Business Process Management obtained or working toward, preferred but not required.

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UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.