Director, Business Process Improvement

Requisition Number: 28703

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Position Summary:

The Director is responsible for leading and managing company-wide business process improvement initiatives to enhance efficiency and effectiveness. This role drives a culture of continuous improvement by developing employees and applying structured methodologies such as Kaizen and Six Sigma. The Director establishes project priorities with key stakeholders and oversees improvement initiatives from concept through implementation, measuring their impact on organizational performance. The Director also directly manages several operational support teams responsible for supporting company-wide field operations and compliance related activities.

Principal Accountabilities:

• Consult and advise leadership on process and performance improvement opportunities and direct the completion of improvement projects. Lead and drive change within a complex organization, working to engage and define processes and functions to benchmark, embed and implement sustained and successful transformation and delivery against key strategic business objectives. Develop, implement, manage and evolve strategies to create a system and culture of sharing performance and process excellence best practices.
• Directly lead and manage operational support teams to support company-wide operations programs to drive consistency, efficiency, expense reduction, resource allocation and ensure regulatory compliance obligations are met.
• Evaluate and document current workflows and practices and develop specific recommendations for improvements. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring successful project implementation and technical feasibility. Manage project timelines, processes and activities across cross-functional teams.
• Communicate regularly and effectively across departments, both to individuals and the management team, to negotiate solutions that foster strong relationships, continued success and project sustainability. Develop a comprehensive communication plan throughout project lifecycles for key stakeholders across the organization. Collaborate with the leadership team to incubate strategies that are critical to improving identified processes and measure the impact.

Knowledge, Skills & Abilities:

• Demonstrated leadership skills; experienced as team lead and change agent, accountable for successful project delivery and results.
• Special skills required include: expertise in process improvement; knowledge of benchmarking strategies, QM/CQ/ LEAN tools and methodologies; outstanding problem solving skills; personnel management techniques.
• Broad understanding of utility operations and developed business acumen.
• Analytical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork.
• Proven ability to navigate organizational resistance and mobilize teams to deliver lasting, positive change.
• Cross team functionality and communication ability to communicate effectively and persuasively, both verbally and in writing.
• Advanced project management expertise with a proven track record of achieving long term objectives and successfully managing complex projects or multi-location initiatives.
• Energetic, flexible, collaborative and proactive leader who welcomes challenges.
• Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast-paced environment that requires ability to prioritize and multi-task.
• Experience in managing complex initiatives, effectively managing time and resources, and multi-tasking in a dynamic environment.
• Effective verbal and written communication skills; advanced interpersonal and human relation skills with ability to negotiate change with all levels of management.
• Management of multiple conflicting projects toward successful conclusion within constricted time frames; knowledgeable of budget development, management reporting, cost accounting application, and financial management.

Education & Experience:

• Bachelor's degree from four-year college or university in Engineering, Operations Research, Business, or Finance.
• 7-10 yrs combined process / continuous improvement, performance management, and/or management consulting experience and/or equivalent management experience with a track record of having made a significant impact on his/her organization related to achievements in performance improvement.
• PMP, Six Sigma, CPBPM - Certified Professional in Business Process Management, preferred but not required.

Other:

• Expertise in utility operations.
• Practical application of Lean/Six Sigma and/or TQM process evaluation and process improvement techniques required.
• Basic understanding of root cause analysis required.
• Teaching/mentoring experience in performance measurement, monitoring and improvement to assist department managers in meeting or exceeding their goals preferred.

#LI-Hybrid

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.