Description

Drive Change. Influence Outcomes. Shape the Future.

This is an opportunity to join a growing organisation at a pivotal stage in its evolution, where you'll play a critical role in improving how the business operates. With sustained and continuous growth, the business now needs greater consistency, structure, and scalability across its processes, systems, and ways of working.

It's a newly created position so you won't be following in anyone's footsteps, and you'll be trusted to use your experience to work in a proactive, autonomous way.

You'll work closely with an engaging and entrepreneurial CEO. They understand the opportunities within the business and are looking for someone who can challenge existing ways of working, bring structure to complexity, and help turn ideas into scalable operational processes.

This is less about project management and more about understanding how the business operates, identifying opportunities for improvement, and ensuring better ways of working are successfully implemented.

What You'll Be Doing

This is a busy position, and you'll have a steady stream of opportunities. One week you may be redesigning the employee onboarding experience from an HR perspective. The next, you could be mapping how systems interact across departments, identifying workflow bottlenecks, or implementing new processes that improve efficiency and accountability.

You'll gain a deep understanding of what is working, what isn't, and where opportunities for improvement can be realised

You will:

• Lead end-to-end process improvement and implementation initiatives
• Look to how AI can be utilised and engaged across the business
• Analyse current-state workflows and identify opportunities for improvement
• Design future-state processes that support business objectives
• Facilitate workshops and team engagement sessions
• Develop implementation plans, timelines, and success measures
• Support change management, training, and adoption activities
• Monitor process performance and recommend ongoing improvements
• Act as the key point of contact for process-related projects and initiatives

About You

You are a naturally curious and commercially minded professional who enjoys improving the way businesses operate.

You'll bring:

• 5+ years' experience in process improvement, business transformation, operational excellence, or implementation-focused roles
• Comfortable challenging existing processes and influencing change across multiple stakeholder groups
• Strong process mapping and business analysis skills
• Experience leading change initiatives and engagement activities
• Excellent communication and facilitation skills
• Strong project management capability
• Experience with ERP, CRM, or enterprise systems will be highly regarded (Process Street, MS Loop)
• A background in Manufacturing or Technology is a nice to have

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