Business Process Engineer

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.

Overview

The Business Process Analyst is responsible for monitoring, improving, and maintaining the health of business processes across DSS Inc., with primary responsibility for the processes that govern the software development lifecycle. This role ensures that SDLC processes, and the broader operational processes that connect to them, are well-defined, consistently followed, current, and performing effectively.

The Business Process Analyst applies DMAIC methodology and Six Sigma principles to drive structured, data-informed process improvement. This role operates with a high degree of autonomy, managing an assigned process portfolio with minimal supervision and escalating issues using sound professional judgment.

This role brings expertise and independent judgment to every engagement, actively listening to problems, developing well-reasoned solutions, and leading improvement efforts with confidence. The Business Process Analyst is expected to recommend best-practice solutions grounded in experience and training, and to advocate clearly for improvements that serve the organization's best interests.

Work product is high-visibility and cross-functional, with regular engagement at the VP and C-suite level. This requires exceptional attention to detail, polished professional communication, and the ability to build and maintain credibility across all levels of the organization. The Business Process Analyst works primarily within DSS Inc.'s Atlassian environment and leverages AI-powered tools to enhance the quality and efficiency of process work.

Local Candidate Only: This is a hybrid opportunity and must be able to come to the North Palm Beach, Florida office 3 days a week.

Conditions of Employment:

• Must be a US Citizen or Permanent Resident.

• Must be able to pass a Federal background check

• Must be determined suitable for federal employment.

The Business Process Analyst will:

Process Health and Stewardship

• Monitor the health and performance of assigned processes on an ongoing basis, acting as the accountable steward of process effectiveness on behalf of process owners.

• Define, track, and report on KPIs for assigned processes, providing regular performance updates to process owners.

• Analyze performance trends to identify early indicators of degradation, inefficiency, or risk and proactively initiate corrective action without waiting to be directed.

• Ensure assigned processes remain current and accurately documented by managing a regular review cycle that incorporates changes driven by methodology updates, tooling changes, or organizational shifts.

• Facilitate conversations with senior leadership to prioritize process improvement work and ensure alignment with organizational objectives.

• Provide monthly progress reports to senior leadership on process health and improvement initiative status.

Process Improvement Leadership

• Lead process improvement efforts using DMAIC methodology from problem identification through implementation and sustainment.

• Actively listen to and investigate problems raised by stakeholders, translating them into clearly defined improvement opportunities.

• Develop well-reasoned, data-supported recommendations grounded in Six Sigma principles and process engineering best practices.

• Present recommendations confidently, drawing on experience and training to guide process owners toward solutions that serve the organization's best interests.

• Respect process owner authority and final decision-making while ensuring they have the expert perspective needed to make informed choices.

• Lead working sessions, workshops, and improvement efforts from initiation through completion.

• Drive adoption of process changes through active change management, ensuring improvements are understood, embraced, and sustained by affected teams.

Task and Action Item Follow-Through

• Proactively follow up with task and action item owners to monitor progress and help ensure timely completion, using Jira as the primary tracking tool.

• Maintain visibility into open action items across improvement initiatives, identifying and addressing delays that could impede progress.

• Keep stakeholders and leadership informed of action item status as part of regular progress reporting.

• Escalate stalled or at-risk items promptly to keep improvement efforts on track.

Process Intake and Stakeholder Engagement

• Identify process improvement opportunities through direct observation, performance data, and proactive stakeholder engagement.

• Receive and triage incoming process requests from multiple channels including Jira service desk, Microsoft Teams, email, and direct stakeholder communication.

• Maintain a prioritized process work queue, regularly aligning with senior leadership on priorities and organizational needs.

• Build and maintain trusted working relationships with stakeholders at all levels of the organization.

• Navigate competing stakeholder interests with professionalism, maintaining credibility and objectivity across the organization.

SDLC and Agile Framework Support

• Ensure SDLC processes spanning requirements, development, testing, release, and support are healthy, well-documented, and consistently followed.

• Partner with development, QA, product, and release teams to identify and resolve gaps or breakdowns in lifecycle workflows.

• Support the consistent application of Agile frameworks (Scrum, Kanban, SAFe, or equivalent) across development teams.

• Document and maintain process standards for sprint ceremonies, backlog management, release planning, and retrospectives.

• Ensure processes support compliance, quality standards, and auditability requirements.

Broader Process Portfolio

• Maintain and improve operational and business processes beyond the SDLC that support or connect to development workflows.

• Identify interdependencies between SDLC and non-SDLC processes and ensure alignment across the process landscape.

• Prioritize and manage a process work queue, balancing SDLC responsibilities against other assignments.

Process Documentation and Atlassian Administration

• Develop and maintain process maps, SOPs, work instructions, and reference guides using Confluence as the primary documentation platform.

• Organize and structure Confluence spaces to ensure documentation is logical, navigable, and accessible to intended audiences.

• Use Jira to track process change requests, action items, and improvement initiatives, maintaining accurate and up-to-date ticket status throughout.

• Leverage AI-assisted tools to improve drafting speed, consistency, and documentation quality.

• Write clearly and precisely for varied audiences, including developers, QA engineers, project managers, and executive leadership, with a consistent professional tone.

Training and Knowledge Transfer

• Develop and deliver process training for new and revised processes, tailoring content and format to the intended audience.

• Ensure affected stakeholders have the knowledge and resources needed to follow and sustain process changes.

• Maintain training materials in alignment with current process documentation.

Meeting Facilitation and Notes Publication

• Plan, facilitate, and drive process-related meetings and working sessions, ensuring clear agendas, focused discussion, and actionable outcomes.

• Manage transcription and produce AI-assisted meeting notes, reviewing and editing for accuracy and professional tone prior to distribution.

• Maintain a consistent communication cadence with stakeholders and leadership through structured updates, status reports, and meeting touchpoints.

• Ensure action items are logged in Jira and assigned appropriately following each meeting.

Other Duties:

• Manage day-to-day individual workload, monitor milestones and critical dates.

• Promote teamwork and knowledge sharing in pursuit of effective problem solving.

• Travel up to 10% per year in support of assigned projects and as directed by their manager.

Security and Privacy Responsibilities:

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

Required Skills:

• Deep working knowledge of the software development lifecycle and Agile delivery practices.

• Strong command of DMAIC methodology and Six Sigma process improvement principles.

• Ability to work independently, manage competing priorities, and drive results with minimal supervision.

• Sound professional judgment with a clear sense of when and how to escalate.

• Confident, credible communicator able to present well-reasoned recommendations clearly and effectively to stakeholders at all levels.

• Skilled facilitator able to plan and lead productive meetings and working sessions with stakeholders at all levels.

• Active listening skills with the ability to translate stakeholder problems into structured improvement opportunities.

• Strong follow-through; proactively tracks open action items and drives tasks to completion across improvement initiatives.

• Strong change management skills; able to drive adoption and sustain process improvements across diverse teams.

• Ability to build and maintain trusted relationships across all levels of the organization, including VP and C-suite leadership.

• Exceptional attention to detail; work product is cross-functional and highly visible.

• Excellent written and verbal communication skills with a consistent, professional tone.

• Proficiency in Confluence for documentation, space organization, and content management.

• Proficiency in Jira for work tracking, workflow management, and reporting.

• Comfortable applying AI tools to improve the quality and efficiency of process work.

• Proficiency in process mapping tools (Visio, Lucidchart, or equivalent).

• Expert command of MS Office, especially Excel, Word, and PowerPoint.

Preferred Skills:

• Ability to show training or certifications in other process improvement related areas, including Lean Six Sigma, PMP, or ITIL.

Education:

• Required: Undergraduate degree

• Desired:

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, Industrial Engineering, or a related field.

  • Any advanced training, certification, or degree relevant to the position.

Certification(s), Licenses:

• Required: Six Sigma Black Belt or willingness to study for and receive credentials within 12 months of assuming the position.

• Desired:

  • Project Management Professional (PMP)

  • CMMI for Dev / Service

Years of experience in a similar role:

• Required:

  • 3 to 6 years of experience in business process analysis or process improvement within a software development environment.

  • Direct experience working within or supporting SDLC processes required.

  • Demonstrated experience monitoring process health and driving improvement based on performance data required.

  • Demonstrated experience applying DMAIC methodology to process improvement efforts required.

  • Experience with Agile frameworks (Scrum, Kanban, SAFe, or equivalent) required.

  • Experience working in Confluence as a documentation platform required; administration experience strongly preferred.

  • Experience using Jira for work tracking required.

  • Experience developing and delivering process training required.

• Preferred:

  • Experience engaging with and presenting to VP and C-suite level stakeholders.

  • Experience working within CMMI, FedRAMP, or ONC regulated environments.

  • Experience using AI tools to support process or documentation work.

  • 4 or more years of experience in business process re-engineering with demonstrated, increasing responsibilities within this field.

Physical Demands:

DSS Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.