Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
We are seeking a strategic and hands-on Manager to support process engineering efforts within the Connected PBM Ecosystem. This role is critical to building and maintaining an end-to-end view of our business architecture, user experience (UX/UI), and operational processes. The ideal candidate will be a systems thinker with strong analytical capabilities and a passion for driving transformation through process excellence.

Your duties will include:

Process Mapping & Optimization

• Lead the mapping of all processes within the Connected PBM Ecosystem, ensuring alignment with business architecture and UX/UI strategies.
• Evaluate current processes using the DMAIC framework (Define, Measure, Analyze, Improve, Control) to identify inefficiencies and recommend improvements.
• Oversee the implementation of new business processes and ensure seamless integration across workstreams.

Strategic Program Support

• Support the development of capability models, customer journey maps, and value stream maps to articulate business value and inform solution design.
• Collaborate with business architects, IT leads, and solution owners to ensure process engineering aligns with strategic goals and technical architecture.
• Assist with driving the connection between business architecture and business process to effectively stand up a more robust business architecture discipline in the organization.

Leadership & Stakeholder Engagement

• Conduct regular performance evaluations and provide coaching to help team members grow and excel.
• Build strong relationships with internal stakeholders across business and DDAT teams to drive alignment and engagement.
• Deliver training and support for new program implementations and process changes.
• Develop and maintain a cadence of proactive meetings with stakeholders to review operational metrics, business deliverables, and new opportunities.

Required Qualifications

• 5+ years of experience in process engineering, business architecture, or operations management.
• Proven experience with process improvement methodologies (e.g., Six Sigma, Lean, DMAIC).
• Strong understanding/experience with UX/UI principles and their integration into business processes.
• Experience communicating and engaging with both leadership and stakeholders.

Preferred Qualifications

• Experience working in PBM or healthcare ecosystems is highly desirable.
• Ability to translate complex business needs into actionable process designs.
• Comfort with ambiguity and ability to drive clarity in cross-functional environments.

Education

• Bachelor's degree in Business, Engineering, or related field.
• Master's preferred.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/15/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.