Description

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
16/03/2026
Advert End Date:
12/04/2026 23:59
Salary:
£29,540 - £31,022
Hours per week:
37
Job Category:
Admin/Secretarial/Customer Services
Vacancy ID:
293432
Employment Location:
Stockton-on-Tees
Number of posts:
1
Closing date:
12 Apr
Further Information
Are you self-motivated, customer focused, solution-focussed and organised?
Do you have excellent communication skills?
Do you thrive on a varied workload, making a difference and improvements to services?

The Information Governance Team is responsible for a wide range of services including the preparation of responses to all external information requests and co-ordination of the Council’s complaints processes.

There is an exciting opportunity to join the Information Governance Team to specifically support the delivery of these functions. 

The successful applicant will be responsible for working with officers across the Council, other organisations and liaising with members of the public to ensure our responses to Freedom of Information, Data Subject Access Requests, MP Enquiries, Third Party Information requests and Complaints comply with our legal obligations and meet the Council’s customer service standards. You will also help to ensure that learning from complaints and representations help drive service improvement to the benefit of the residents of Stockton-on-Tees.

The applicant will need to have good communication skills, organisational skills, a flexible approach with a positive upbeat attitude, the ability to work as part of a busy team, and independently as required, pay attention to detail and have a commitment to delivering a quality service. You will be required to deal with customer feedback issues and communicate effectively and sensitively with vulnerable people.

Due to the nature of the work a high level of confidentiality is required.  

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section. 
 
We offer an excellent total reward package, including:A competitive salary starting at £29,540 progressing up to £31,022
27 days annual leave per year rising to 32 with 5 years’ service (plus bank holidays). Ability to purchase additional leave is also available.
Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

And that’s not all – you can also work flexibly where you can work part of your week at home. When not at home you will be based in our newly redeveloped Stockton waterfront offices with onsite parking, café, accessible from major transport networks and just a short walk from Thornaby train station.

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:

https://www.stockton.gov.uk/careers
 
For an informal discussion about the post, please contact Lisa Williams, Complaints Manager, on 01642 524738.

Guidance for applicants 

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. 

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account. 

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.  

Visa Sponsorship: The Council offers visa sponsorship only for a small number of specific roles where it is considered appropriate and necessary to meet service needs. Sponsorship is not guaranteed and is not relevant or applicable to most roles. 

Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as significant recruitment difficulty or the need for specialist skills that cannot be met from the local labour market. 

Limitations: Where an individual (prospective or existing employee) cannot demonstrate a valid right to work in the UK, and where visa sponsorship is not appropriate, justified or approved, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.